Accessibility Customer Service Standards Policy
Capital Dodge Integrated Standards Policy
Effective Date: June 15, 2023
1. Purpose: The purpose of this Integrated Standards Policy is to outline Capital Dodge’s commitment to integrating various standards into its operations and processes. This policy aims to ensure compliance with applicable legal, regulatory, and industry-specific requirements, while also promoting a culture of continuous improvement and sustainability.
2. Scope: This policy applies to all employees, contractors, suppliers, and other stakeholders involved in Capital Dodge’s operations and activities.
3. Policy Statement:
3.1. Compliance with Applicable Standards: Capital Dodge is committed to complying with all applicable standards, laws, regulations, and industry best practices relevant to its operations. This includes, but is not limited to, quality management, environmental management, health and safety, information security, data privacy, and social responsibility.
3.2. Integrated Management System: Capital Dodge shall establish and maintain an Integrated Management System (IMS) that integrates the requirements of relevant standards into its business processes. The IMS shall serve as a framework for establishing objectives, managing risks, and driving continuous improvement across all areas of the organization.
3.3. Leadership and Accountability: Top management shall demonstrate leadership and accountability for the implementation and effectiveness of the IMS. They shall provide necessary resources, support, and guidance to ensure the integration of standards throughout the organization.
3.4. Risk-Based Approach: Capital Dodge shall adopt a risk-based approach to identify, assess, and manage risks associated with non-compliance or deviations from standards. Risk assessments shall be conducted, and appropriate controls shall be implemented to mitigate identified risks.
3.5. Training and Awareness: Capital Dodge shall provide training and awareness programs to ensure that employees and relevant stakeholders understand their responsibilities regarding standards compliance. This includes training on relevant policies, procedures, and best practices to promote a culture of compliance and continuous improvement.
3.6. Performance Monitoring and Review: Capital Dodge shall establish performance indicators, conduct regular monitoring, and perform management reviews to evaluate the effectiveness of the IMS and its integration with relevant standards. The organization shall document and communicate performance results and take corrective actions as necessary.
3.7. Continuous Improvement: Capital Dodge is committed to continuously improving its performance in meeting the requirements of integrated standards. The organization shall establish mechanisms for capturing feedback, conducting internal audits, and implementing corrective and preventive actions to drive ongoing improvement.
4. Responsibilities: All employees, contractors, suppliers, and stakeholders have the responsibility to comply with this policy and actively contribute to the successful integration of standards within the organization.
5. Review and Revision: This policy shall be reviewed periodically to ensure its continued relevance and effectiveness. Any necessary revisions or updates shall be made to reflect changes in standards, laws, regulations, or organizational requirements.